Terms of service
Terms of Service
Collective Journey Art
Effective upon publication
Overview
Welcome to Collective Journey Art.
Our website, www.collectivejourneyart.com, is operated by Collective Journey Art. Throughout these Terms of Service, “we,” “us,” and “our” refer to Collective Journey Art.
Our collective brings together Indigenous artistry, forest apothecary offerings, handcrafted jewelry, and works created through our communities and collaborations.
These Terms of Service explain the conditions governing access to our website, purchases, and use of our online services.
By accessing our website or placing an order, you agree to these terms and any applicable policies referenced below, to the extent permitted by law.
Our online store operates through Shopify, which provides the e-commerce platform supporting our website and checkout.
Please review these terms before purchasing.
1. Eligibility & Age Requirements
By purchasing through our website, you confirm that you meet the legal age requirements applicable to your purchase and location.
Certain offerings are age-restricted products and may only be purchased by individuals who meet the applicable minimum age requirements.
For purchases of these offerings within the United States, Collective Journey Art requires customers to be at least 21 years of age, or older where required by applicable law.
We may request age or identity verification before completing or fulfilling an eligible purchase.
We reserve the right to decline or cancel transactions when the purchaser does not meet legal requirements or when the offering cannot lawfully be sold or delivered to the requested destination.
Customers are responsible for providing accurate information and complying with applicable laws.
2. Product Information & Availability
We make reasonable efforts to present our creations accurately, including their materials, characteristics, origin, appearance, and intended use.
Because many offerings are handmade, natural, or created individually, reasonable variations in color, texture, shape, and appearance may occur.
Product photographs are intended to represent each creation as accurately as possible. Colors may vary depending on screen settings and lighting.
Availability may change, particularly for one-of-a-kind or limited creations.
We may update descriptions, correct inaccuracies, or discontinue offerings when necessary.
Nothing in this section limits applicable consumer rights concerning inaccurate descriptions, defective merchandise, or goods that do not conform to their description.
3. Orders & Purchase Acceptance
All orders are subject to verification, availability, and applicable legal requirements.
We reserve the right to decline, limit, or cancel an order for legitimate reasons, including:
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Unavailable merchandise
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Incorrect pricing or product information
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Suspected fraudulent transactions
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Inaccurate or incomplete customer information
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Shipping, age, or other legal restrictions
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Orders that cannot reasonably be fulfilled
If an order is cancelled after payment has been collected, we will refund the applicable amount in accordance with the law.
We will make reasonable efforts to notify customers when an order requires adjustment or cancellation.
4. Pricing, Payments & Promotions
Prices are displayed in the currency selected or supported through our storefront and checkout.
Applicable shipping charges, taxes, and other checkout charges will be presented before purchase.
Prices and promotional offerings may change over time. Changes do not retroactively alter completed purchases unless a separate adjustment is lawfully authorized and agreed upon.
Promotional discounts, bundle offers, and loyalty rewards may be subject to specific eligibility requirements.
Certain promotions may not be combined, and exclusions may apply when clearly disclosed.
We reserve the right to correct genuine pricing errors and contact affected customers regarding available options.
5. Shipping, Delivery & International Orders
Orders are prepared and dispatched according to our published shipping procedures.
Delivery availability, estimated transit times, and carrier services depend on the destination, product classification, and applicable restrictions.
We cannot guarantee carrier delivery dates unless an explicit guarantee applies.
International shipments may be subject to customs inspections, import restrictions, duties, taxes, and additional charges.
Customers are responsible for providing accurate delivery information and complying with applicable destination-country import requirements.
Where an offering cannot legally or reasonably be shipped, we may cancel the affected order and issue an appropriate refund.
For complete information, please review our Domestic & International Shipping Policy.
Nothing in these terms limits our obligations or customers' rights under applicable delivery and consumer protection laws.
6. Returns, Refunds & Exchanges
Purchases are subject to our published Returns & Refunds Policy.
Standard returns are subject to eligibility requirements, applicable return windows, prior authorization procedures, and any properly disclosed restocking fees.
Certain offerings are not eligible for standard returns due to hygiene, safety, customization, or final-sale conditions.
We do not offer direct exchanges through our standard return process. Eligible merchandise must first be returned according to our policy before a separate new order is placed.
These conditions do not override applicable consumer rights, including legal remedies for damaged, defective, or incorrectly supplied merchandise.
7. Digital Gift Cards
Collective Journey Art offers digital gift cards for eligible purchases through our online store.
Gift cards are delivered electronically and may be redeemed according to their available balance and applicable conditions.
Purchased gift cards do not expire and are generally nonrefundable, except where required by law.
Merchandise purchased with a gift card remains subject to our standard Returns & Refunds Policy.
For complete information, including cash redemption, remaining balances, and refunds, please review our Gift Card Terms & Conditions.
8. Subscribe & Save Rewards
Our Subscribe & Save Rewards Program provides recurring deliveries with savings and loyalty benefits that progress according to the selected subscription rhythm.
By selecting a subscription, customers agree to recurring billing under the terms disclosed before checkout.
Subscription conditions include applicable delivery schedules, pricing, loyalty rewards, account management, and cancellation provisions.
Customers may manage available subscription options through their subscription portal, including eligible changes to upcoming deliveries.
Subscription cancellations and any applicable purchase commitments are governed by the Purchase Options Cancellation Policy presented at checkout, subject to applicable law.
For details, please review our Subscribe & Save Rewards Program.
We honor all cancellation and automatic-renewal rights required by law.
9. Wholesale & Business Purchases
Approved wholesale accounts may be subject to additional purchasing conditions, including wholesale pricing, minimum order quantities, account eligibility, and payment requirements.
Where separate wholesale terms are disclosed and agreed upon, those terms supplement these Terms of Service and govern the relevant wholesale transaction.
Wholesale access does not authorize the reproduction, alteration, or misrepresentation of Collective Journey Art's content, artwork, or participating makers' creations.
10. Customer Accounts & Information
Customers agree to provide accurate and current information when placing orders or maintaining accounts.
Customers are responsible for taking reasonable measures to protect their account credentials and notifying us of suspected unauthorized access.
We may temporarily restrict account access when reasonably necessary to investigate fraud, security concerns, or misuse of our services.
Account restrictions do not remove legal rights relating to purchases, refunds, or existing obligations.
11. Privacy & Personal Information
The collection, processing, storage, and disclosure of personal information are governed by our Privacy Policy.
Certain services may involve third-party providers supporting checkout, payment processing, delivery, subscriptions, communications, and website functionality.
Where customers choose to receive SMS communications, our separate SMS Terms & Conditions also apply.
If there is a conflict between these Terms of Service and our Privacy Policy concerning personal information, the Privacy Policy controls.
12. Intellectual Property & Cultural Integrity
Website text, photographs, graphics, designs, educational materials, and other creative content are protected by applicable intellectual property laws.
Ownership remains with Collective Journey Art, the individual makers, participating collectives, or other respective rights holders, as applicable.
Access to our website does not grant permission to copy, reproduce, distribute, commercially exploit, or misrepresent protected content.
The cultural knowledge, artistic expressions, and traditional works represented through our collective must be approached with appropriate respect for their creators and communities.
Requests to reproduce or commercially use website content should be directed to us for permission or referral to the appropriate rights holder.
13. Customer Reviews & Submitted Content
Customers may voluntarily submit reviews, feedback, photographs, or other content through our website or connected review services.
By submitting content, you confirm that you have the right to share it and that it does not infringe another person's rights.
Publicly submitted reviews and related content may be displayed in connection with our website and customer communications, subject to applicable permissions, privacy requirements, and law.
We may moderate or remove submissions containing unlawful, abusive, misleading, or otherwise inappropriate material.
Customers retain ownership of their original submissions.
14. Prohibited Use
Our website and services may not be used for unlawful, fraudulent, abusive, or unauthorized activities.
Prohibited conduct includes:
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Providing intentionally false or misleading information
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Attempting unauthorized access to our systems or customer accounts
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Distributing malicious code or interfering with website security
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Infringing intellectual property or privacy rights
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Harassing or threatening others
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Misusing promotions, payment systems, or purchasing privileges
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Collecting website or customer information through unauthorized means
We may take proportionate action to prevent misuse, including restricting access or declining transactions where legally permitted.
15. Third-Party Tools & External Links
Our website may include services, applications, or links provided by third parties.
Such services may be governed by their own terms and privacy policies.
We are not responsible for the independent content or practices of unaffiliated websites that we do not control.
Customers should review applicable third-party terms when using those services.
These provisions do not exclude responsibilities that remain with Collective Journey Art under applicable law.
16. Service Availability, Warranties & Liability
We make reasonable efforts to maintain an accurate, secure, and functional website.
However, website access may occasionally be interrupted by maintenance, technical issues, service disruptions, or circumstances beyond our reasonable control.
To the extent permitted by applicable law, we do not guarantee that every website function will remain uninterrupted or error-free.
We are not responsible for losses arising solely from unauthorized misuse of our services or circumstances outside our reasonable control, except where responsibility cannot legally be excluded.
Nothing in these Terms of Service excludes or limits liability for fraud, intentional misconduct, personal injury, defective goods, or other matters where such exclusions are prohibited by law.
All applicable consumer guarantees, warranty protections, and statutory remedies remain in effect.
17. Responsibility & Indemnification
Customers are responsible for complying with applicable law and for their own unlawful or unauthorized use of our website.
To the extent legally permitted, customers may be responsible for third-party claims or losses directly resulting from their unlawful conduct, infringement of another party's rights, or material misuse of our services.
This provision does not impose responsibilities beyond those permitted by applicable law or remove consumer protections.
18. Suspension & Termination
We may restrict or terminate access to our website or account services when reasonably necessary due to unlawful activity, fraud, security concerns, or serious violations of these terms.
Where practical and appropriate, we will communicate the reason for any significant restriction.
Termination of website access does not automatically cancel an existing subscription, erase outstanding purchase obligations, or eliminate rights connected with previously completed transactions.
Subscriptions must be managed or cancelled through the applicable cancellation process.
19. Changes to These Terms
We may update these Terms of Service to reflect changes in our operations, services, or legal requirements.
The current version will be made available on our website.
Material changes will be communicated when required by applicable law.
Updates will not retroactively remove established consumer rights or alter previously completed purchase agreements where doing so is not legally permitted.
20. Governing Law & Consumer Rights
These Terms of Service are intended to be governed by the laws of the State of California, United States, to the extent permitted by applicable law.
This choice of law does not remove mandatory consumer protections that may apply in a customer's country, state, or jurisdiction of residence.
Any disputes will be addressed through an appropriate legal process and jurisdiction consistent with applicable law.
If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
These Terms of Service, together with applicable referenced policies and transaction-specific conditions, establish the general conditions governing use of our website and purchases.
21. Contact Information
Questions regarding these Terms of Service may be directed to:
Collective Journey Art
Customer Care
support@collectivejourneyart.com
431 Uren Street, Suite E
Nevada City, CA 95959
United States
Collective Journey Art
Native with natives; a living community of art, medicine, and movement in the spirit of collectivism.